Customer 1: He is given change for his transaction. I go to lunch. He returns to co-worker and tells her that had he known I gave him a “dirty” dollar, he would have given me “a piece of his mind”. Really? I doubt he has a piece to spare. Customer 2: Walks up to my counter, coughs in my face. I step back. She uses my phone, grabs an ink pen, then complains about being in the hospital and how her hands hurt. I look at her hands and they are all red, swollen and crusty. I santized everything when she left. We have a walk-out door and a big drive-through door (both of which are right by my counter). Customer 3: I said that he could pick up his item by the big door. Customer said, “That really big door?” Me, “Yes, sir”. Him, “That really, really big door? Umm . . . was he stupid or trying to be humorous? Customer 4: Similar door situation, only customer says, “That’s not a ‘big’ door, that’s a ‘garage’ door”. Customer 5: Me, “Your purchase will be right outside that big door”. She, “Soooo, I have to go out, right?” Custoemr 6: Calls late Friday afternoon, asking for an appointment Saturday. I tell him that Saturday is full and offer another day. Customer, “Well, I’ve bought Xnumber of items from your store. I need an appointment Saturday.” Okay, well, since you purchased from us before, the sky JUST opened up and created an extra hour on Saturday JUST for YOU. I have found that a customer will report an employee when the employee lives by the rules set by management. That means if the customer is told what he/she doesn’t want to hear, then the employee is rude and gets written up for it. They act like spoiled two-year-olds. What’s worse is when management will come along and bend the rules for the customers and they expect time and again. Yet, if the employee starts relaxing the rules, they get a talking to.
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