The reservation was for 7:15 pm. The flight was early and came in at 7:05 pm. I waited until 7:37 pm – a full 22 minutes after the designated reservation time and 32 minutes after the flight landed for you. I go home to grab something and come back. For those of you who don’t know, this is actually allowed as I work my designated 10 hour day and then am on “contract” to meet flight reservations in accordance to our list.
The policy says normally to wait a full 15 minutes and if there is a no show, you can go home and only attend the office to meet flights which are typically 2 hours of waiting. In this case it was 7:58 pm when I started getting frantic phone calls from my boss claiming that the customer has been waiting since 7:00 pm and was puzzled, ended up renting with a competitor. I call our competitor who tells us that no, they don’t have the right size. I speed over to find the customer, who was really nice, purchased coverage, gave him a discount for the inconvenience and let me know this doesn’t phase his commitment with us.
Let’s fast forward a full business week later…my boss comes up to me telling me that he’s docking my pay of two flights (illegal), is going to have to write me up for customer loss (didn’t happen) and that I clearly don’t understand the scheduled shift (insulting). As much as the customer was nice, he LIED to management and admitted to me that he should have shown up on time instead of close to a half hour late. It is NOT my responsibility to keep chasing people who lack consistency and consideration in showing up to scheduled appointments. Once again we take the brunt of what people decide to “innocently fib” about.
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