I run a wheelchair and mobility store. I know clients visit us in moments of need, let’s be honest, nobody is looking forward to the moment they have saved enough money to buy their first wheelchair. The majority of our clients are grateful that we offer the products and services that make life easier for them, however, we do have our share of nightmare clients:
-The client who just wants to “borrow” something for the weekend while grandma is visiting. Not “rent”, “borrow”. Ask your plumber if you can borrow a water heater tank for a few days and see how it goes.
-The client who is outraged with the prices and say “I can buy that from Walmart for half the price” Good luck trying to get Walmart to deliver it to your house and set it up to your specific needs.
-The client who is outraged with the prices and buys something from Craigslist that is totally inappropriate and now gets mad at us once more because we cannot make it work for them.
-The client who buys something from the competition or Craigslist that doesn’t work and want us to buy it from them or trade if for something that does work.
-The client whose loved one has passed away and brings a truckload of equipment that they have purchased during the last few of years to return it because as they claim “has never been used”
-The client who forgot to recharge the electric wheelchair for 4 days and calls at 2:00 am because they are stuck somewhere.
-The client who ripped the side panels of his new scooter against the door frame and is mad because it should be covered under warranty.
-The client who left the mobility scooter outside for the whole winter and now doesn’t work, and they need it fixed in the next hour because they have an important appointment.
-The client who tells you a very sad story about being broke to avoid paying his bills yet comes to his appointments driving a brand new Camaro and brags about all the money he has dumped into that sweet ride.
-The client who brings for repairs a 25 year old scooter that he purchased in Europe and gets madly upset because we don’t have the parts to fix it in stock.
-The 295 lb. client who is upset because his scooter doesn’t go as far or fast as the identical one his 125 lb. wife has.
-The client who bring his electric wheelchair for repairs, and when he is told that the warranty expired 4 months ago responds: “it should still be warranty because it’s been broken for 6 months”.
I could keep going for days. Unfortunately this job has made me lose all empathy for my clients, I always expect the worst from them so I don’t get disapointed.