So having worked in our local deli for 2 years, I’ve seen and heard it all. I could go on for pages of all the crap customers (and management) give us. But over the years I’ve learned how to put them in their place while not violating company policy, and veiled enough that they can’t really complain about it. For instance, our deli just recently got a new kiosk system installed. Customers can input an order, go shop for a good bit of time and then come back and pick it up. It didn’t take long for customers to try an abuse this system on busy days. We’re usually pretty quick with getting kiosk orders out of the way, but on busy days, the customers at the counter take precedence because the kiosk customers are expected to go shop for a while. Anyway, for the customers that try to use the kiosk to cut in line, I simply make them wait a grotesque amount of time. It says approx. 15 minutes for an order to be filled, but that “approx.” pretty much leave the ball in our court as to when we can fill the order, and when there’s 20 customers waiting at the counter, I can safely ignore the kiosk orders. If the managers try to complain, I point to the company policy that counter customers take president over kiosk. As I watch the jerk customers angerly stand for 15 even 20 minutes longer than they would’ve if they’ve just stayed in line, I smile on the inside. When I see managers squirm when I use store policy against them, I suddenly like my crappy job.
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