Many people who call into Call Centers could get so much further if they didn’t call with in fussing and having an attitude from the start… I will tell you what I need to tell you just to get you off of the phone and fix your issue in the present moment. However if you call in with decency and respect, I will do whatever I can to help you not only in the present, but also in the future. I will also go above and beyond what we might normally do to help your situation. Customers call in and speak to you like they are speaking to an automated system.. Example: Thank you for call the …., How many I help you today? Customer: SALARY ADVANCE, my account # is ……., my name is… my address is… blah, blah, blah… Have some respect and realize you are talking to an actual person.
5 comment(s)