I am an assistant branch manager at a credit union. Almost anyone who banks at a credit union knows about “shared branching”. It is basically a system that tellers can use to do transactions through other credit unions. It’s a great way for people to keep their convenient banking, but we can only do transactions and no maintenance on the account.
So today, 20 minutes before we close this girl storms in and marches up to my teller station while I’m in the middle of a transaction WITH THE PERSON RIGHT IN FRONT OF ME. I politely say, “Good afternoon ma’am. I’m currently helping another member. Just give me a few minutes and I’ll be right with you.” She huffs and rolls her eyes and takes a step back from the window (which, by the way, totally makes customers uncomfortable. This is financial information and people understandably want their privacy). So I finish up with this guy and the girl steps forward. No greeting, no “are you ready?”, no nothing. And she immediately says “Your ATM just ate my 3 dollars.” I say, “Oh I’m so sorry about that. Let’s take a look at what we can do for you.” So lo-and-fucking-behold, she doesn’t even bank with us. I politely tell her that she will have to contact her credit union and file an official dispute so that our currency provider can schedule an audit. She then says, “So I have to call them myself? Why can’t you do it?” I then told her how we don’t have access to perform maintenance on her account, but offer to google the number for her. While typing I say, “You may have to contact the credit union because I don’t have that authority to access your account.” She says, “I’m not going to call them. Why can’t you?” Right that thing I just finished explaining not five seconds ago. I say, “Because I’m not on the account. It’s your account.” To which she fires back, “Well it’s your ATM!” I push up my glasses and resume typing and out of nowhere she YELLS “DO NOT ROLL YOUR EYES AT ME!” I look up at her to see if she was actually speaking to me or to someone else and I see she has both her hands in the form of witch claws and is staring me down. At this point I’ve already about had it and simply reply, “I wasn’t rolling my eyes at you ma’am, I wear glasses and occasionally have to adjust them.” SURPRISE, SOMETIMES NEED GLASSES NEED ADJUSTING. She then goes on to say, “I just need to bring my account positive and I’m in a hurry.” I tell her, “I’m working with limited resources and I’m doing everything I can to help you.” She decides she has had enough and storms off while I’m mid-sentence telling her which number to call. The next customer comes up and says, “Wow. I promise I’m not going to be mean to you.” So clearly at this point she has made my customers uncomfortable and I’m praying that’s the last of it.
How foolish of me. She walks back in to another teller as polite as can be and does a transaction. Then this girl leans across two teller lanes and is like, “I normally wouldn’t be this bitchy but I think you’re incredibly rude. I’ve been a teller before so I know what you have to do.” I’m not even going to respond to this girl. My other teller then apologizes about the ATM, and then this girl has the balls to say, “Don’t apologize for the ATM. I’m just sorry you have to work with that fat fucking bitch.” I glance up at my computer over at her and inform her that if she’s going to use that kind of language, she’s no longer welcome in the lobby. She leaves in a huff and that was the last of it.
So anonymous girl, if you ever read this, you are quite literally the rudest person I have ever helped. I was going way above the call of duty so that you can get your measly 3 dollars reimbursed, and not only did you cuss me out on my teller line in front of my employees, you made my customers uncomfortable. I’m sorry that the free, convenient service we offer you wasn’t enough to make your royal self happy. If you hate it that much drive the 5 BLOCKS to go to your own credit union.